Refund policy

Cancellations, problems and refunds

Contact info@theroselondon.com as soon as possible if you need to change or cancel an order. We will help where preparation and dispatch allow. Fresh flowers are perishable, so the usual 14-day change-of-mind cancellation right for distance purchases does not generally apply. This does not affect your rights if flowers are faulty, damaged, not as described or not delivered as agreed.

If something is wrong

Email info@theroselondon.com promptly with your order number and a description of the problem. Photographs can help us resolve flower-quality or damage concerns, but are not a condition that limits your statutory rights. We will provide the appropriate remedy required by law, which may include replacement or refund.

Please contact us before returning flowers so that we can discuss suitable arrangements for a perishable product. Our registered office is not open to the public. Refunds are made to the original payment method where possible.

Subscriptions

You can request a pause, skip, change or cancellation through the subscription controls provided or by emailing info@theroselondon.com before your next payment is processed. An order already paid for or being prepared is handled under the cancellation terms above. We will confirm changes.

Nothing in this policy limits your statutory rights.